RETURNS & CANCELLATIONS
  • It is our intention to ensure our customers are satisfied with their purchases from us. You can request a return or cancellation by contacting our Customer Service WhatsApp or Email.
RETURNS
  • For returns in UAE: Enjoy FREE returns on all sales within 5 days from the date of delivery. There will be no extra charges for returns within the UAE.

General instructions:

  • All items have to be returned in an unused and original condition that it was delivered in.
  • Please ensure, all security tags (if attached) are still intact along with all other order contents.
  • We will not accept any returns if the items are used, or in dirty/damaged conditions.
  • We will not accept returns if the security tag (if attached) is missing, broken or replaced.
  • We will not accept returns of used clothes due to hygiene conditions.
  • Items that are returned in use, or in dirty/damaged conditions, will be returned back to you and there will be no refund processed.
  • If you received your order in a damaged condition, please contact us on our Customer Service WhatsApp or Email within 14 days from the date of delivery.
CANCELLATIONS
  • If you wish to cancel your order, please let us know by contacting our Customer Service WhatsApp or Email.
  • In case of any unprecedented events, we may cancel your order. You will be notified within 1-2 business days via our Customer Service WhatsApp and Email.

General instructions:

  • If you wish to cancel your order before shipment, a full refund will be issued inclusive of the shipping fees paid (if applicable). This offer is valid for all orders in the UAE and GCC region.
  • If you wish to cancel your order after shipment, cancellation charges will apply.
  • If we have cancelled your order, a full refund will be issued inclusive of the shipping fees paid (if applicable). This offer is valid for all orders in the UAE and GCC region
REFUNDS
  • For Refunds in UAE: All refunds will be processed immediately within 1-2 business days of receiving your order back in our location. You will be notified via our Customer Service WhatsApp or Email once the refund is processed.
  • Refunds will be issued to the original payment method.