SHIPPING & DELIVERY POLICY
We are Secret – Online Clothing Store committed to delivering your orders in a timely and efficient manner. Please read the following information to understand our shipping policies:
Order Handling Time:
- Orders are typically processed and shipped within 7- 10 Business days after payment confirmation, excluding weekends and holidays.
- Once your order has been shipped, you will receive a shipping confirmation email with tracking information to monitor the status of your delivery.
Shipping Time:
- Standard shipping orders are typically delivered within 3-4 Business days of shipment. However, please note that delivery times may vary depending on your location and other fa tors.
Shipping Methods and Delivery Time:
- We offer several shipping options to accommodate your needs, including standard and expedited shipping.
- Shipping times vary depending on your location and the shipping method selected during checkout.
- Estimated delivery times are provided during checkout for each shipping option.
Shipping Costs:
- It calculated at checkout and vary based on the shipping address and order total
Order Tracking:
- You can track the status of your order by using the tracking number provided in your shipping confirmation email.
- If you encounter any issues with tracking your order or have questions about your delivery, please contact our customer support team for assistance.
Shipping Address:
- Please ensure that your shipping address is accurate and complete to avoid any delays or delivery issues.
- We are not responsible for lost or undelivered packages due to incorrect shipping information provided by the customer.
Returns and Refunds:
- If you are not satisfied with your purchase, you may return or exchange it within 5 days of receipt.
- Please see our returns and refunds policy for more information via contacting our customer service.
